Terms & Conditions
Last updated: 30 September 2026
Welcome to HOMION. These Terms & Conditions apply to your use of the HOMION website and HOMION mobile application and to purchases made through them.
By using our website or mobile application, you agree to these Terms & Conditions. Please read them carefully before placing an order.
1. About HOMION
HOMION is an ecommerce business providing customers with a range of home, household, lifestyle and everyday products.
Our product range may include homeware, kitchen and dining products, bathroom and toiletries, storage and organisation products, DIY and home improvement products, garden and outdoor products, furniture, home furnishings, electrical products, toys and other household and lifestyle items.
HOMION aims to provide customers with convenient shopping, a wide choice of products and competitive prices.
2. Using the HOMION Website and App
You may use the HOMION website and mobile application to browse products, search for products, create and manage an account, place orders, make payments, manage delivery information and view order information.
You may also be able to place an order as a guest where this option is available.
You agree to provide information that is accurate and up to date when placing an order or creating an account.
You are responsible for keeping your account login details confidential and for activity carried out through your account.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on HOMION are accurate and up to date.
Product colours and appearance may vary depending on your device or display settings.
Product availability may change without notice.
Where measurements, capacities or other product specifications are described as approximate, there may be minor variations.
If a product is unavailable after you have placed an order, we will contact you where appropriate and explain the available options.
4. Prices
Product prices are displayed on the HOMION website or mobile application at the time of purchase.
Prices may change from time to time, but changes will not affect an order that we have already accepted except where permitted by law or where an obvious pricing error has occurred.
Where applicable, prices will include VAT or other applicable taxes.
Any applicable delivery charges will be displayed during the ordering process before you complete your purchase.
5. Orders
When you place an order through HOMION, you are making an offer to purchase the products selected by you.
After you place an order, we may send an order acknowledgement to confirm that we have received your order.
Receipt of an order acknowledgement does not necessarily mean that your order has been accepted.
An order is accepted when we confirm acceptance of the order or otherwise confirm that the products have been accepted for fulfilment.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or product-information error;
- we are unable to fulfil the order;
- payment cannot be authorised;
- there is a suspected fraudulent or unauthorised transaction; or
- we are required to do so by law.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
6. Payment
HOMION may offer different payment methods depending on availability.
Available payment methods will be displayed during checkout.
Payment must be authorised before an order can be processed, unless HOMION has expressly offered another payment method such as cash on delivery.
Where payment is processed by a third-party payment provider, that provider may process payment information in accordance with its own terms and privacy policies.
HOMION does not require customers to provide payment card details through ordinary customer-support communications such as email.
7. Delivery
We aim to deliver orders to the delivery address provided during checkout.
Available delivery options, delivery charges and applicable delivery information will be displayed during the ordering process.
Delivery times may vary depending on the product, delivery service, destination and other circumstances.
We will communicate relevant order and delivery information where appropriate.
Unless a different delivery period has been agreed with you, applicable UK consumer law may require goods to be delivered within the statutory period.
Delivery restrictions may apply to certain products, locations or delivery services.
If you provide an incorrect or incomplete delivery address, this may affect delivery and may result in additional arrangements or costs where permitted by law.
8. Receiving Your Order
Customers should check their order when it arrives.
If products are missing, damaged, incorrect or appear to have been damaged during delivery, please contact HOMION as soon as reasonably possible using the customer support details provided on our website.
Nothing in these Terms & Conditions limits your statutory rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.
9. Cancellation and Change of Mind
If you wish to cancel or change your order please contact our Customer Service team for assistance.
Orders can only be cancelled if the processing of the order has not yet started. Orders that need cancellation should be cancelled within 30 Minutes of placing the order.
If your order has already been dispatched or delivered you will need to follow our returns procedure below
You may also use any cancellation or returns process made available by HOMION.
Some products may be excluded from cancellation rights or may have different rules under applicable law. Where an exception applies, we will provide the relevant information before purchase where required.
10. Returns
Where you exercise a statutory cancellation right, products should be returned in accordance with the applicable cancellation and returns requirements.
Products should be returned within the applicable period and in accordance with the instructions provided by HOMION.
Customers may be responsible for reasonable return postage costs where permitted by law and where the required information about those costs was provided before purchase.
Where products are returned because they are faulty, damaged, incorrect or not as described, different consumer rights may apply and HOMION will deal with the matter in accordance with applicable law.
Products should be handled with reasonable care. Where permitted by law, we may take account of any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
11. Refunds
Where a refund is due, HOMION will process the refund in accordance with applicable law and the circumstances of the return or cancellation.
For statutory cancellations, applicable UK consumer law generally requires refunds to be made without undue delay and within the applicable statutory timeframe.
Where required by law, HOMION may wait until the goods have been returned or the customer has provided evidence that the goods have been returned before processing the refund.
Refunds will normally be made using the original payment method unless another method has been agreed or is otherwise permitted by law.
12. Faulty or Misdescribed Products
Your statutory rights are not affected by these Terms & Conditions.
If a product is faulty, damaged, not as described or does not meet the requirements imposed by applicable consumer law, you may have additional legal rights including rights to repair, replacement, price reduction or refund depending on the circumstances.
Please contact HOMION customer support as soon as possible if you believe that a product is faulty or does not meet the description.
13. Promotions, Discounts and Offers
From time to time, HOMION may offer discounts, promotional prices, vouchers or other offers.
Each promotion may be subject to additional terms, including eligibility requirements, validity periods, product exclusions or minimum order values.
Where additional promotional terms apply, they will be communicated with the relevant promotion.
HOMION reserves the right to withdraw or amend a promotion where permitted by law.
14. Customer Accounts
Where account registration is available, customers must provide accurate information and keep their login credentials secure.
You may request deletion of your HOMION account in accordance with our account deletion process.
Deleting an account does not necessarily remove information that HOMION is required to retain for legal, accounting, fraud-prevention or other legitimate purposes.
Further information about how HOMION handles personal information is provided in our Privacy Policy.
15. Guest Checkout
Where guest checkout is available, customers may place an order without creating a permanent HOMION account.
Information necessary to process the order, payment, delivery and customer support may still be collected and processed in accordance with our Privacy Policy and applicable law.
16. Privacy and Personal Information
HOMION processes personal information in accordance with its Privacy Policy.
The Privacy Policy explains what personal information we collect, how we use it, how it may be shared, how long it may be retained and the rights available to customers.
Our Privacy Policy can be accessed from the HOMION website and mobile application where provided.
17. Intellectual Property
Unless otherwise stated, the HOMION website, mobile application, branding, logos, text, graphics and other content are owned by or licensed to HOMION.
You may use the website and application for personal, non-commercial shopping purposes.
You must not copy, reproduce, distribute, modify or commercially exploit HOMION content without appropriate permission, except where permitted by law.
18. Acceptable Use
You must not use the HOMION website or mobile application:
- for unlawful purposes;
- to commit fraud or attempt unauthorised transactions;
- to interfere with the operation or security of the website or application;
- to introduce malicious software or harmful code;
- to access another customer’s account without permission; or
- in a manner that could damage HOMION or its customers.
19. Availability of the Website and App
We aim to keep HOMION services available and functioning reliably, but we cannot guarantee that the website or mobile application will always be available or free from interruptions.
Services may occasionally be unavailable because of maintenance, technical problems, updates, third-party services or circumstances outside our reasonable control.
We may update, modify or discontinue parts of the website or mobile application where reasonably necessary.
20. Third-Party Services
HOMION may use third-party service providers to support functions such as payments, delivery, order processing, hosting, communications and other services required to operate the business.
Third-party services may be subject to their own terms and privacy policies.
Where appropriate, information about relevant third-party processing is provided in our Privacy Policy.
21. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms & Conditions limits your statutory consumer rights or our responsibility for matters that cannot lawfully be excluded or limited.
Subject to the above, HOMION will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control, except where applicable law provides otherwise.
22. Events Outside Our Reasonable Control
HOMION will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as severe weather, natural disasters, major service interruptions, transport disruption, strikes, government action or failures of third-party services.
Where such an event affects your order, we will take reasonable steps to keep you informed and minimise the impact where possible.
23. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, technology or legal requirements.
The latest version will be published on the HOMION website.
The date at the beginning of these Terms & Conditions indicates when they were last updated.
24. Complaints and Customer Support
If you have a question, complaint or concern about an order or our services, please contact HOMION customer support.
Email: info@homion.co.uk
Phone: 01506 351496
We will make reasonable efforts to respond to customer enquiries and resolve complaints fairly.
25. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to you.
Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer.
26. Contact Information
For questions about these Terms & Conditions or your HOMION order:
HOMION
Email: info@homion.co.uk
Phone: 01506 351496
Website: https://homion.co.uk
HOMION – We Assist People and Create Ease and Opportunity
